VIENNA AGENTIC INCIDENTS DATABASE
// public register of incidents involving autonomous AI agents, scored on the VAID scale 0–8
TOTAL RECORDS: 24  |  SHOWING: 4  |  distribution →
[ RESET ]
REFVAIDDATETITLEDOMAINSTATUS
VAID-2024-0008 1 2024-06-17 McDonald's ends IBM AI drive-thru pilot after persistent order errors
OBJ IBM Automated Order Taking (AOT) voice agent · United States (100+ restaurants)
consumer resolved
VAID-2024-0006 1 2024-01-18 DPD support chatbot swears at a customer and calls DPD the worst delivery firm
EXMSCB DPD online support chatbot (AI component) · United Kingdom
consumer resolved
VAID-2023-0005 1 2023-12-17 Dealership chatbot agrees to sell a Chevrolet Tahoe for one dollar
DECEXMUNA Fullpath ChatGPT-powered sales chatbot on the Chevrolet of Watsonville website · Watsonville, CA, US
consumer resolved
VAID-2022-0002 2 2022-11-11 Air Canada chatbot invents a bereavement-fare refund policy
DECOBJ Air Canada website support chatbot · Vancouver, CA
consumer resolved